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Women

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Lunar Dog Year

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Love

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The One

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  • Terms & Conditions
  • Shipping & Delivery
  • Security & Payments
  • Returns
  • Shopping With Eyola
  • Cookie Policy
  • Gift Card
  • Garment Care
  • Customer Care
  • Encomium

These terms and conditions apply to your purchase of goods ("goods") from the Eyola website at www.eyola.com (the "website"). The website and goods are provided by Eyola limited, a company registered in UK and Wales with company number 06473499 ("we", "us", "our").

When we refer to "you" and "your" we mean the user of the website and purchaser of goods. These terms and conditions form a legally binding contract between us and you. Your acceptance of the terms and conditions is given when you purchase goods from us. You should read these terms and conditions carefully before buying anything from this website.

We reserve the right to change the terms and conditions under which the website and the goods are provided. Any such change in terms and conditions will be effective to all new orders once included in the text of these terms and conditions and published on the website. You should check the terms and conditions posted on the website periodically to ensure that you are aware of and comply with the current version.

By placing your order with us, you are implicitly accepting these terms and conditions and also agree to the notices and disclaimers. We try to make sure that all information on the website, including descriptions of our goods and listed prices, are accurate and correct at all times. However, mistakes do happen. We will try to resolve all information errors on the website as soon as reasonably possible, and if we reasonably think that such an error has affected your purchase of goods we will try to let you know. However, because we take these steps we will not be liable to you for any errors on the website.

You should bear in mind that buying clothing over the Internet provides a different shopping experience to buying in-store. In particular you acknowledge that: the colours which are shown for the goods on the website will depend on many factors – including your display settings; all sizes and measurements are approximate; in circumstances where the fabrics or trimmings you have selected are no longer in stock, we will use the closest match to what you selected or we will contact you to select an alternative; any delivery estimates given on the website or by email are estimates only; we must receive full payment of the price of the goods before we can start preparing your goods.

All content of this site including the "Eyola" and "Eyola Customised" name, brand, logo, images, illustrations and all other Eyola and Eyola Customised marks featured on the website are protected by copyright and trademarks.

By visiting www.eyola.com, you are accepting and consenting to the practices described in this privacy policy and the terms and conditions. If you have any questions about the terms and conditions, the goods or the website please email us at info@eyola.com.

We are confident that you will be satisfied with the quality of our products. When you place an order with us on eyola.com, you are welcome to return any item(s) using our free returns service - available in the UK, US and Europe - provided that you return them within 14 days of delivery. To find out if we offer a free collections service to your country, please contact us on info@eyola.com. Owing to the personalised and made-to-order nature, items that have been custom-made to your specific style and size requirements will only be eligible for a refund, exchange, modification or replacement, should you receive a faulty* item. These personalised items cannot be exchanged or cancelled.

HOW DO I ARRANGE A RETURN?

Please follow the instructions below for a stress-free replacement or refund:
1- Request A Refund
Complete the Returns Pro-Forma form within 14 days from when you receive your order to request a refund. Please note that we may not refund item(s) that are sent without completing the Returns Pro-Forma form. Item(s) must be returned from the original shipping country.
2- Pack The Merchandise
Make sure that the merchandise you return is in its original, unused and undamaged condition and packaging (including all our branded packaging such as boxes, garment bags, garment tags, authenticity cards, dust bags and all accompanying gifts). This is also to ensure that item(s) arrives back to us in a suitable and undamaged state.
3- Arrange Pick-Up
Once your return has been processed, we will arrange a collection for your return item with a local courier. The courier may contact you directly to arrange a suitable time to pick up your return item. We highly recommend that you are at your address on the scheduled collection day to prevent any delays. If you are not at your address you will need to contact the courier directly to reschedule.
4- Return Processed
You will be notified by email once your return has been received. Upon receipt of merchandise, every effort will be made to ensure a prompt course of action.

*Please note: All Eyola garments must be professionally dry-cleaned only. Improper washing and or drying may seriously damage your clothing. Returns that are damaged or soiled may not be accepted and may be sent back to you and/or a refund refused.

WHEN SHOULD I EXPECT TO RECEIVE MY REFUND?

We aim to process returns as soon as we have received the return item(s). You will receive an email confirmation once your refund has been processed. Refunds will be credited to your original method of payment. Card providers can take between 3 to 10 working days to process the funds back onto your card. Original shipping charges will not be refunded. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid.

*Faulty Items: Items are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will offer to repair for faulty items. When items deemed faulty cannot be repaired or the same item is not available, a full refund will be offered.

RETURNS PRO-FORMA

Notify us of your return by sending a completed Returns Pro-Forma form within 14 days of receiving your order. You will receive an email confirmation with a Returns Merchandise Authorisation (RMA) number and full instructions on how to send your items back to us.


*Required fields

PLACING AN ORDER

When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect orders once your items have been dispatched.

Shipping prices differ from product to product and is also upon your chosen shipping option and destination.

When your order is shipped, we will send you a confirmatory email.

DELIVERY TIMES

Orders take on average 4 weeks to complete, depending on your chosen design and fabric specifications, and between 1-12 days to arrive depending on the shipping destination. Delivery times are estimates and start from date of dispatch. As our products are all handmade, occasionally we will have a backlog of orders and the production time may take longer. If this is likely to be the case, we will let you know as soon as possible. Please note that all delivery times given are only for your guidance and keep in mind that during the holidays, delivery timeframes may vary. We will endeavour to send your order out as quickly as possible, but we cannot be responsible for delays as a result of remote delivery locations, adverse weather conditions or any other delivery setbacks beyond our control.

All orders will be processed during our business hours from 10am-5pm GMT, Monday to Friday, except public holidays, and will require a signature upon receipt. Orders made outside our business hours will be dealt with as soon as business resumes.

SHIPPING DESTINATIONS

We ship to over 60 countries around the world.



SHIPPING COSTS

There is a fixed shipping fee per order. Please note, during complementary shipping promotions, the shipping cost will be removed on the payment page. Shipping price is stated in Pound Sterling (£) and with all taxes included.

Shipping destinations and costs are as follows:
Africa – £34.50
Europe – £16.50
UK – £7.99
US – £25
Rest of the World - £30

WHAT PACKAGING WILL MY ORDER BE DELIVERED IN?

All purchases are lavishly packaged in Eyola's signature luxury keepsake gift box.

WHO DO I CONTACT IF I HAVE A PROBLEM WITH MY ORDER?

We stand behind our product and our customer service commitment. Therefore, if you have any questions regarding your order or require assistance, please contact our customer care team by email: info@eyola.com. We aim to respond to all email enquiries within 48 hours.

IS MY PACKAGE INSURED?

Eyola insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you.

DO I NEED TO SIGN FOR MY PARCEL WHEN IT ARRIVES?

Due to the high value of the goods that we sell, we require proof of delivery for all orders. This means we are unable to authorize packages to be delivered without a signature. A signature will be required upon delivery of your order. Please be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for in a building, for example an office address that has been provided for delivery.

CAN I TRACK MY ORDER?

You will receive updates about the progress of your order. We will notify you via email once your order has been dispatched and we will also send you all the shipping details, including the tracking number, to track and trace your order.

WILL I HAVE TO PAY CUSTOMS DUTY OR TAX ON MY ORDER?

Customs duty and taxes vary from country to country. Contact your local customs office for any applicable taxes and customs charges. Please note that customs duty or local tax is not included in the price.

Most countries are shipped to on a DDP (Delivery Duty Paid) basis, where all import taxes and duties are included in the product price. The following countries are shipped to on a DDP (Delivery Duty Paid) basis:



Countries shipped to on a DDU (Delivery Duty Unpaid) will require the recipient to pay all import duties, customs and local sales taxes levied by the country you are shipping to, before your order is released from customs. Eyola Limited cannot be held responsible should local customs authorities wish to confiscate any particular item or charge any import duty on such items.
The following countries are shipped to on a DDU (Delivery Duty Unpaid) basis:

HOW SECURE IS YOUR WEBSITE?

At Eyola your personal online security is important to us. To help ensure that your shopping experience is SAFE, SIMPLE and SECURE, Eyola provides secure payment security to give you even more confidence in shopping online. Whether your payment is made using your bank card, credit card or via PayPal, all information is protected from checkout to delivery. Using Secure Socket Layer (SSL) technology, the highest level commercially available to give the maximum possible protection, all your personal details sent over the Internet are heavily guarded and protected.

WILL MY PERSONAL INFORMATION BE SHARED OR SOLD?

Eyola ("Eyola Limited", "we", "our", "us") take your privacy very seriously. Please be assured that all the information you share with us is private and confidential. At no point will we share, rent or sell your personal information details to an unconnected third party for marketing purposes. Please note that Eyola Limited may also use the information you provide to inform you of new goods and services via email. If you prefer not to receive these emails, you will have the option to unsubscribe. Eyola Limited respects the privacy rights of its online visitors and recognizes the importance of protecting the information collected about them.

Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep your details of your order secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering through the services.

Masterfully constructed clothing is a core value within our design philosophy. We value the quality and durability of the fabric, the precision of the fit, and a rigorous attention to contemporary detailing.

Our expertly crafted designs are investment essentials and timeless style staples for you to wear now and forever, season after season.

Our expert Style Consultants are available to assist you with selecting, ordering and designing your perfect and timeless piece of clothing.

E-SHOP

Our online shop will typically request your full body measurements to provide you with garments that are individually handcrafted for the perfect fit. Ready-to-wear items will also require your full measurements, which will be used to select the best size for you. Selected items are made-to-order and sold on a pre-order basis, to enable us to provide a custom-made quality-guaranteed garment, that is tailor made to your exact specifications. With some items also giving you the choice of customisable details such as fabric and detail accents. Making each garment one of a kind and an infinitely desirable investment made just for you.

Payment for pre-order items is requested in one of two ways. Either instant payment will be required via our website, accompanied with an estimated shipping date clearly stated in each product’s description. Alternatively, once you select an item and insert your measurements, details of your order will firstly be sent to our sales team via email. After processing your order request, an email will be sent to you with a payment request. Payment options include one or more of the following: PayPal, cheque and bank transfer.

EYOLA CUSTOMISED (DESIGN-IT-YOURSELF/DIY)

Shop our range of classic and seasonless everyday wardrobe staples, which you can design yourself and order directly from our website. Using our simple customization service, you can personalise the style, fabric and size to suit your individual taste. We also request your dress size and specific measurements for the perfect fit guaranteed.

With our carefully selected fabrics and design permutations, it is impossible to design a ‘bad’ garment. Select up to 3 complimentary fabric samples per order to choose the perfect fabric for you.

SHOP OPEN/SHOP CLOSED

When the Shop Closed sign is visible, orders can still be made and payment will be processed. Your order will be dealt with (tailored, packaged, shipped) when the shop reopens. You will receive an email notification confirming your order. We will also notify you via email when the shop reopens and we will keep you updated while we complete your order.

MULTIPLE ORDERS

Please note that if you would like to order multiple gift cards and have them delivered to different addresses, you will need to place individual orders and pay the additional shipping charge, if applicable.

The purchase and use of Eyola Gift Cards is subject to the following terms and conditions:

  • Gift Cards are valid for 12 months from the date of purchase. Any balance on the card remaining after the 12-month period will be forfeited and lost.
  • Gift Cards can be redeemed against all products on the www.eyola.com website.
  • Eyola Limited’s standard shipping, returns, sales tax and terms and conditions of sale all apply to purchases made using an Eyola Gift Card.
  • Gift cards are non-refundable and may not be returned or redeemed for cash.
  • Eyola Limited is not responsible if a Gift Card is lost, stolen, destroyed or used without permission.
  • Eyola Limited reserves the right to cancel a Gift Card if we deem such action necessary.

DELIVERY

Physical Gift Cards are delivered to the recipient in Eyola's signature luxury gift box and delivery should be expected within 3-12 business days, depending on the location. Using secure tracked shipping, we provide you with a confirmation email, a tracking number and an estimated time of delivery.

Virtual Gift Cards will be emailed to the recipient soon after we have processed your order and taken payment. A delivery notification will be emailed to you for your reference. No shipping or packaging charges apply.

Eyola Limited is not liable for delivery of a Gift Card to an incorrect or non-existent email address or postage address. This is the sole responsibility of the purchaser.

REDEEMING A GIFT CARD

  • If your gift card exceeds the total order amount, the remaining balance will automatically be credited to your Eyola Gift Card, ready to re-use again.
  • If your order exceeds the value of the Gift Card, the remaining balance must be paid by credit or debit card.
  • If you return products you have purchased using a Gift Card, the remaining balance will be credited to your Gift Card (excluding shipping) or you may be issued a new Eyola Gift Card where the remaining balance will be credited.

RETURNS

  • All returned items that were purchased using a gift card will be refunded as store credit only, for you to use against a future purchase.
  • If you return an item paid by using both a gift card and credit card, you will be refunded on your credit card up to the amount of your initial card payment (excluding shipping costs) and the remaining amount will be refunded as store credit.

We ensure that the quality of our products is of the utmost standard of craftsmanship, made using the most luxurious fabrics and trimmings, handpicked from couture suppliers and fabric mills from around the world. Each product is handmade either in England or from carefully selected artisan craftsmen from around the world, inspired by the art of traditional British Savile Row bespoke tailoring. All items not made in England will be clearly marked on our website.

To preserve your Eyola garment, you must only use specialist dry cleaners. Improper washing and/or drying may seriously damage your garment. Few items (such as cotton T-Shirts) may require other washing instructions, which will be clearly marked on the website listing of each item. Washing instructions and fabric compositions are not sewn onto our garments, but they will be available in a printed format with each purchase. For more information, please get in touch with us.

Get in touch with our customer care representatives for all product related questions or website enquiries. Please include the name of the product you are enquiring about. info@eyola.com
Alternatively speak to our Style Consultants for advice on style, fit and gift ideas.
stylist@eyola.com

Monday-Friday 10am until 5pm GMT Excluding Public Holidays

To each and every individual who has acquired a piece of Eyola, we are truly grateful for your patronage and honored for your appreciation of our labour of love. To commemorate the patronage of our customers, on the 8th day of randomly selected month/s we will handpick one customer, chosen at random, to award a thank-you gift. Our customer appreciation scheme is our way of expressing our gratitude for taking an interest in our craft. Simply shop and let fate do the rest. We remain at your service.

Eyola heartily acknowledges the valued support of contributors along our journey including our ongoing artistic partnership with Enchanted Remedy, Zainab, Precious, Hodbinah, Indah, Rani, Ahmed and Annette.

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